FAQ

📚 About the Product

1) Is the book physical or digital?
All Bookverse books are 100% physical (printed).
You will receive the book at the address provided during checkout.

2) Are the books in English?
Yes. Our books are produced in English, ideal for international customers and food lovers worldwide.

3) How many recipes does the book include?
Each book contains the number of recipes stated on the product page (e.g., 100, 300, 600 recipes, etc.), all organized into categories to make daily cooking easier.

🚚 Shipping & Delivery

4) Is shipping free?
Yes. We offer free shipping on all orders for a limited time.

5) What is the delivery time?
The average delivery time ranges from 7 to 15 business days, depending on your location and the carrier.

6) How can I track my order?
Once your order has been shipped, you will receive a tracking code by email to monitor your delivery in real time.

7) Can my order be delayed?
In specific cases (high demand, holidays, or logistics issues), small delays may occur — but you will always be able to track your shipment.

💳 Payment

8) What payment methods do you accept?
We accept credit cards, debit cards, and other payment methods available in our secure checkout.

9) Is my payment secure?
Yes. We use encrypted and secure payment platforms to ensure full protection of your personal and financial data.

🔁 Returns, Refunds & Guarantee

10) Do you offer a guarantee?
Yes. We provide a Money-Back Guarantee.

If you are not satisfied with your book, you may request a refund within the period specified on the sales page.

11) How do I request a refund?
Simply contact our support team with:

  • Your order number

  • The reason for your request

Our team will guide you through the process.

12) Do I need to return the book to receive a refund?
Depending on the case, our support team will inform you whether a return is required.

📩 Support

13) How can I contact support?
You can reach us via email at:

support@bookverse.com (replace with your real email)

Response time: within 24–48 business hours.

14) Can I change my address after placing an order?
Yes — as long as your order has not yet been shipped.
Please contact us as soon as possible.

❓ Still Have Questions?

If your question is not listed here, please contact us through our contact page.
We’ll be happy to help 💙