FAQ

Most BookVerse titles are physical printed books, delivered to the address you give us at checkout. A small number of titles are digital or printable editions — where that is the case it is stated in the product title and description, and the file is sent to you by email after payment. The format is always shown on the product page before you buy.

Yes. Our books are produced in English.

Each book contains the number of recipes stated on its product page, organised into categories to make daily cooking easier.

Delivery within the United Kingdom is a flat rate of £4.90 per order. The exact amount is always shown at checkout before you pay, and there is nothing further to pay on delivery.

We currently ship within the United Kingdom only.

We dispatch your order from our unit in Mildenhall, Bury St Edmunds, within 1 to 2 business days. After dispatch, estimated delivery is:

• Typically 7 to 15 business days.
• Up to 20 business days during peak or high-demand periods.

Delivery times are estimates provided by the carrier and depend on your location.

Once your order has been dispatched you will receive a tracking code by email. If you do not see it within 3 business days of ordering, please check your spam folder and then contact us.

Email us at contact@bookversestore.com with your order number. We will investigate with the carrier and, if the parcel cannot be located, arrange either a free reshipment or a full refund, whichever you prefer.

You do not need to wait more than 5 business days past the end of the estimated delivery window before contacting us.

We accept credit cards, debit cards, PayPal and the other payment methods available in our secure checkout.

Yes. Payments are processed by encrypted third-party providers. We never store your full card details.

Yes. Your rights as a customer include:

• Order not received: a full refund or a free reshipment.
• Change of mind: cancel within 14 days of receiving your book, under the Consumer Contracts Regulations 2013.
• Faulty or incorrect item: a repair, replacement or refund under the Consumer Rights Act 2015.

Full details are in our Refund Policy.

Email contact@bookversestore.com with your order number and the reason for your request. Our team will guide you through the process.

It depends. For orders that have not been received, or that arrived faulty, no return is needed. If you are cancelling within the 14-day change-of-mind period, you can return the book even after opening and inspecting it, as you would in a shop. You are responsible for arranging and paying the return shipping. If the book is returned damaged, or handled beyond what is needed to inspect it, we may reduce your refund to reflect the loss in value.

Email contact@bookversestore.com or message us on WhatsApp at +44 7476 018777.

Response time: within 24 to 48 business hours, Monday to Friday.

Yes, as long as your order has not yet been dispatched. Please contact us as soon as possible at contact@bookversestore.com.