Shipping Policy
Shipping & Delivery Policy
Last updated: 25 August 2026
This policy explains how we process, dispatch and deliver your BookVerse order, and what to do if your parcel is delayed or does not arrive. Please read it before placing an order.
1. Where We Ship and What It Costs
- United Kingdom — flat rate of £4.90 per order, shown at checkout before you pay.
We currently ship within the United Kingdom only. The price you see at checkout is the full price: there is nothing further to pay on delivery.
2. Order Dispatch
All BookVerse books are physical printed books, held in stock at our own unit in Mildenhall, Bury St Edmunds, and picked, packed and dispatched from there by our team. We hand your order to the carrier within 1 to 2 business days of your order being placed.
3. Carriers & Estimated Delivery Times
Once dispatched, your order is delivered by trusted third-party carriers such as Royal Mail, Yodel or Evri. Estimated delivery time is:
- Typical delivery: 7 to 15 business days from dispatch.
- Peak periods, holidays or high-demand periods: up to 20 business days.
These are estimates provided by the carriers. Carrier schedules are outside our direct control, so we cannot guarantee an exact delivery date. We will always help you track and resolve any issue with your delivery.
4. Order Tracking
As soon as your order is dispatched you will receive a tracking code by email so you can follow your delivery. If you have not received a tracking email within 3 business days of ordering, please check your spam folder and then contact us.
5. Delayed or Undelivered Orders
Occasionally a parcel takes longer than expected because of carrier delays or logistics issues. If your order has not arrived by the end of the estimated delivery window, email us at contact@bookversestore.com with your order number.
We will investigate with the carrier and, if the parcel cannot be located, arrange either a free reshipment or a full refund, whichever you prefer. You do not need to wait more than 5 business days past the end of the estimated window before contacting us.
6. Your Right to Cancel (Change of Mind)
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order for any reason within 14 days of receiving your book. To cancel, email us at contact@bookversestore.com within this period.
You may return the book even after opening and inspecting it, as you would in a shop. You are responsible for arranging and paying for the return shipping. If the book is returned damaged, or handled beyond what is necessary to inspect it, we may reduce your refund to reflect the loss in value. Once we receive the returned book (or proof that it has been sent), we will refund you within 14 days.
7. Faulty or Incorrect Items
Under the Consumer Rights Act 2015, if your book arrives faulty, damaged or not as described, you are entitled to a repair, replacement or refund, and you do not need to cover return costs. Please contact us with your order number and a photo of the issue.
8. Contact Us
For any question about your delivery, email contact@bookversestore.com. Our response time is within 24 to 48 business hours.
Company Details
BookVerse is a trading name of Growup Digi Services Ltd, a company registered in England and Wales under company number 12230239.
Address: 82a James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE
Email: contact@bookversestore.com
Phone & WhatsApp: +44 7476 018777
Customer service: Monday to Friday, 9am to 5pm UK time.
Nothing in this policy affects your statutory rights as a consumer under UK law.