Politique d’expédition
Shipping & Delivery Policy
This policy explains how we process, dispatch, and deliver your BookVerse order, and what to do if your parcel is delayed or does not arrive. Please read it carefully before placing an order.
1. Order Dispatch
All BookVerse books are physical (printed) and shipped from our UK depot. We prepare and hand your order over to the carrier as quickly as possible, normally within 1 to 2 business days of your order being placed.
This is the part of the process fully within our control, and we are committed to dispatching every order promptly.
2. Carriers & Estimated Delivery Times
Once dispatched, your order is delivered by trusted third-party carriers such as Royal Mail, Yodel, or Evri. Estimated delivery times are:
- Typical delivery: 7 to 15 business days from dispatch.
- Peak periods, holidays, or high-demand periods: up to 20 business days.
These times are estimates provided by the carriers. Carrier delivery schedules are outside our direct control, so we cannot guarantee an exact delivery date. We will, however, always help you track and resolve any issue with your delivery.
3. Order Tracking
As soon as your order is dispatched, you will receive a tracking code by email so you can follow your delivery. If you have not received a tracking email within a few business days of ordering, please check your spam folder or contact us.
4. Delayed or Undelivered Orders
Occasionally, a parcel may take longer than expected due to carrier delays, high demand, or logistics issues. If your order has not arrived within the estimated timeframe, please allow up to 30 days from the dispatch date. During this period your order is considered in transit and still within the normal delivery window.
If your order still has not arrived after 30 days from dispatch, please contact us at contact@bookversestore.com. We will investigate with the carrier and arrange either a free reshipment or a full refund, according to your preference.
If your order has not arrived, we kindly ask that you contact us first, before opening a payment dispute or chargeback, so we can resolve the situation for you quickly.
5. Refunds for Non-Delivery
For orders that have not been received, refund requests can be processed after the 30-day delivery window has passed. To request a refund, simply email contact@bookversestore.com with:
- Your order number
- Confirmation that the order has not been received
We will process eligible refunds promptly once your request is confirmed.
6. Your Right to Cancel (Change of Mind)
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order for any reason within 14 days of receiving your book. To cancel, email us at contact@bookversestore.com within this period.
If you cancel under this right, you may return the book even after opening and inspecting it, as you would in a shop. You are responsible for arranging and paying for the return shipping. If the book is returned damaged, or handled beyond what is necessary to inspect it, we may reduce your refund to reflect the loss in value. Once we receive the returned book (or proof that it has been sent), we will refund you within 14 days.
7. Faulty or Incorrect Items
Under the Consumer Rights Act 2015, if your book arrives faulty, damaged, or not as described, you are entitled to a repair, replacement, or refund. Please contact us at contact@bookversestore.com with your order number and a photo of the issue, and we will make it right.
8. Contact Us
For any question about your delivery, please email contact@bookversestore.com. Our response time is within 24 to 48 business hours.
Nothing in this policy affects your statutory rights as a consumer under UK law.